Getting a 1912% Increase in Conversion Rate by Sending People Back to Your Website with Retargeting Ads
Getting traffic to your website is hard, and expensive.
You have Adwords, Organic (which you paid for by building and ranking your content), Facebook ads, referral traffic… People that come in through word of mouth…
They’re all just starting to get to know your brand online.
But, most of them will come to your website and then leave without converting, and it’s highly likely that you will never see them again.Most people will come to your website, leave without converting, and never return. Click To Tweet
I mean, we spend all this time getting users to our site, only to let 75%+ leave forever.
If only there was some way to get them back…
Some way to reconnect them with our content, our offer, our business…
…So, if you aren’t running website retargeting ads, what you have now is a warmed up user, who clearly has interest in your business, but is completely anonymous.
You don’t really know who they are, so you can’t go out in the world and find them again.
However, they’re just starting getting to know your brand, and they’ve expressed some interest in it…
In fact, they’re probably more interested your company than they’ll ever be because your brand is fresh in their mind!
It would be a shame to miss out on the opportunity to get back in front of them again before they forget who you are, which is why I want to talk to you about a simple little advertising tactic called website retargeting.
What is Website Retargeting?
Here’s me breaking it down, or read below:
Website retargeting is the ability to serve ads to people that have already visited your website. (So, to our lowest hanging fruit customers, AKA warm traffic).
And you can do website retargeting with Facebook, Google, Bing, Yahoo, Quora, Twitter, LinkedIn, and a few other places.
But, it doesn’t really matter where you’re doing website retargeting.
What’s important is the act of getting the information of those anonymous users, connecting it to a platform and then serving an ad back to them.
This proven system is one of the fastest ways to increase inbound leads or sales for any E-commerce store, any website that has a working inbound funnel.#AmReading about #WebsiteRetargeting #LikeAFox. Check it out: Click To Tweet
How Does Website Retargeting Work?
So, you might be wondering how it works.
It’s pretty simple actually.
Large social networks – Facebook, Twitter, LinkedIn, Google – and other sites that allow you to advertise will provide you with a piece of code called a pixel. Once the code is installed on the pages of your website, anybody that visits your site will be “tagged” with this piece of code.
It’s called a cookie.
Now, when the same users who have been tagged with your cookie go back to Facebook (or LinkedIn, Google, Bing, etc), the pixel will help the platform identify that user.
So, the platform has now identified that “John Smith” has been to your website. You don’t actually know his name at this point, but the advertiser knows who to serve the ad to.
And now, you can create an ad campaign in the back end of the platform and tell it to run ads to John Smith and anybody else that visited the website… and boom!
You’re serving ads to people that have visited your site, but haven’t converted yet.You’re serving ads to people that have visited your site, but haven’t converted yet.Why Are Retargeting Ads So Valuable?
Why Are Retargeting Ads So Valuable?
This is because your audience is going to be smaller – only people that visit your site, not the entire world – and “warmer” – only people that have heard of you via visiting your site.
So here’s 2 reasons why retargeting ads really are so powerful:
1. You Can Harness The Power of Returning Users
To give you an idea of the power of getting someone back to your site (and therefore the power of retargeting), let me pull some stats for you from our own agency website.
We don’t get tons of traffic by any means… just about 4,000 monthly unique visitors.
And 77% of that traffic was completely new to having heard of our business:
And out of all first-time visitors, we only got .5% of them to opt-in to our list (or take any other conversion action):
Now, there are ways to optimize and improve this metric on its own, which are important, but let’s pretend we’ve done our best, and .5% is going to be our baseline opt-in rate for new visitors.
Sounds like we’re screwed, right?
That’s not a great conversion rate at all, and we’re going to have to work our butts off to get more traffic…
But, what about returning visitors?
If you dig into the details a little further, you will find that anyone that had visited the site 2 or more times, opted in at a rate of 9.6%, or 1912% more often.
Now that’s a conversion rate I can deal with…
Starting to get the importance of getting people back to your site?
Why are Returning Visitors More Likely to Convert?
The answer is pretty simple:
- They recognized you from before. (And there is proven psychological studies that correlate length of having known a company with trust, even under illogical circumstances: People trust you more if they’ve known you for longer)
- They’ve enjoyed your content for an extended period of time.
- They chose to come back, which implies they like you and have even stronger intent than the first time.
So by getting people back to your website, you’re able to build enough trust to break the “trust barrier,” at which point users become fans and are more likely to give you their email.
And, it’s worth noting, that there are some underlying factors about why they didn’t convert the first time:
- They could have been busy.
- They read a post but didn’t have a reason to drop down an email address.
- They were warming up to you.
- They were just reading a piece of content and didn’t look into your business at all.
- They were doing research (and are now ready to make a decision).
People don’t like giving strangers their email address. Plain and simple.
There is a psychologically minimal amount of time we prefer to wait before dropping it in there.
You know because you’ve felt it.
Think of a networking event, don’t you hate when someone tries to give you their card before you’ve said 10 words to each other?
Yet, the person who you’ve made a deep connection with and is sounding like a promising business connection… You’re thrilled to get a card from them.
Such is true in real life, and online.
You have to provide them with comfort, tremendous value, and a strong reason to continue the conversation.
2. You Can Retarget Your Own Customer List
Have some customers you are emailing, but aren’t seeing the kind of sales you’d like from those campaigns?
Add an additional touch point by sending targeted ads to everyone on your email list. This will reinforce your offer and give the user an additional touch point to consider purchasing from you.
And more importantly, you can get in front of those 60%+ users that didn’t even open your email!
To do this in Facebook, simply go into your ads manager and go to Tools -> Audiences -> Create Audience -> Custom Audience and select Customer List:
You can either upload a file or copy and paste the list in from a document.
Once the list is uploaded, Facebook will begin matching your list with their own.
Don’t worry, the information is secure and Facebook is not stealing your user data (or so they say). They are simply looking for anyone that uses Facebook with any of the emails that you’ve provided.
Tip: Use the date for the name of this custom audience. Email lists change all the time, and it’s helpful to know when you last uploaded your audience.When uploading a customer list to #Facebook, use the date in the name for this #CustomAudience. Click To Tweet
This process will take a little while, so give it a rest and come back later to pick up.
Once the process is complete, you can create a new campaign and target that audience in your ad group:
Create a simple, yet compelling ad, and set your budget appropriately (which could be as low as $1/day depending on your list size).
You’re hitting your #1 fans… The people who were brave enough to trust you with their email addresses… With an ad sending them straight to your store, product, or pricing page.
I can’t think of a better way to put your hard earned list to work for you.
Now there are additional segmentation strategies you can do with your Facebook custom audience, but if you have a simple list, or a small list, it’s best to just start with ANY retargeting campaign, and then optimize from there.
And if you are on Google Display Network, you can use AdWords Customer Match to set up the same audience and run ads to them across Google’s vast network as well:
This technology is allowing us to enlarge our retargeting audiences and run highly targeted ads to “warm” traffic.
While there are many different types of retargeting ads that you can run to boost your business, the most important thing you can do is set up your Facebook custom audience pixel and/or Google’s remarketing pixel, and just start building your audience.
Not doing this is leaving mad amounts of money on the table and preventing you from hitting your maximum potential conversion rate for your on-site traffic.Not doing #WebsiteRetargeting is leaving mad amounts of money on the table. Click To Tweet
Getting people back to your website for a second time is more important than getting people to your site the first time. Set up this simple retargeting process and plug a huge leak in your online marketing strategy.